Refund Policy

For whatever reason, if you are not completely satisfied with your purchase, you may return unused items within 30 days after the delivery date. All returns must be unused, undamaged and in original condition for resale. We do not accept any returns after 30 days.

Please note that, while there is no restocking fee for the returns, the shipping costs are the customer’s responsibility. We don’t guarantee that we will receive your returned item. You should consider using a trackable shipping service and purchasing shipping insurance. Once your return is received and inspected, we will notify you of the approval of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

In case you want to return the product, contact us first at sales@zimba.ug or +(+256)-394-885-522 . Our customer service team will help you with the return instructions. 

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